GIFT CARDS

E-GIFT CARDS
GIFT CARD

E-GIFT CARDS

Our E-Gift Cards are delivered on WeChat and redeemable at most
stores at any Florentia Village location.

Scan the QR code to buy Gift Card now

Q&A FOR E-GIFT CARD

Q How do I purchase and use a Florentia Village Outlet Mall E-Gift Card?
A Step One: Register (by phone number or WeChat ID)
Step Two: Set up payment password
Step Three: Look for E-Gift Card (go to the “礼品卡商城” on the home page of the WeChat Mini Program, and select cards and face values)
Step Four: Purchase E-Gift Card (settle accounts)
Step Five: Use E-Gift Card (give it to your relatives and friends or use it on your offline shopping)
Q How to modify my registered phone number?
A You can enter the "账号设置" on the home page of the WeChat Mini Program. When modifying the phone number, you need to enter the payment password and verify the new phone number.
Q How to retrieve/modify payment password?
A You can enter the "账号设置" on the home page of the WeChat Mini Program. When modifying the payment password, you need to enter the old one, and verify the phone number if you forget it.
Q How to Choose E-Gift Card in the Gift Card Mall?
A There are several kinds of E-Gift Cards. You can choose cards according to your intention. Each card has three kinds of face values: ¥200, ¥500 and ¥1000.
Q What payment methods do E-Gift Cards support?
A Only WeChat payment for the time being.
Q What's the difference between an E-Gift Card and a coupon?
A E-Gift Cards refer to the cards purchased by the WeChat Mini Program users themselves, and coupons refer to cash vouchers or vouchers received by users participating in online or offline activities in Florentia Village.
Q What is the transfer function?
A You can give your E-Gift Cards to your friends (coupons are not allowed to be donated). After successful acceptance, friends can use the E-Gift Cards offline.
Q How do my friends accept E-Gift Cards?
A The system will send short messages to the recipient's mobile phone filled in by you. After receiving a short reminder letter, your friends will check and use it in the WeChat Mini Program within 48 hours.
Q Why are my E-Gift Cards returned?
A If the recipient does not receive the E-Gift Card for more than 48 hours or refuses to give it, the E-Gift Card will be automatically returned to the recipient.
Q Can I cancel my donation?
A You can cancel the donation voluntarily before the recipient receive it. In the tab named "转增中" of "我的卡包" on the home page of the WeChat Mini Program, you can see the gift cards presented to relatives and friends but not yet received by them. Click on the card you want to cancel and click the "取消转增" button. The card will return to the "可使用" page of the card giver's card bag in real time.
Q Can I still use the E-Gift Card after giving it away?
A No, you can't.
Q How to query my historical order?
A You can enter the "交易记录" on the home page of the WeChat Mini Program to query the transaction records.
Q Can I modify/cancel the order after the E-Gift Card has been purchased successfully?
A No, you can't.
Q Is it possible to issue an invoice?
A You can click on "开具发票" on the "确认订单" page and fill in the information related to the invoice. After submitting and paying the order, you can go to the offline store to collect the invoice.
Q How do I check the balance of my E-Gift Card?
A You can check the balance of all your cards in the "余额" on the home page, or click on the "余额" or "我的卡包" to see the successful card purchased.
Q Where can I use the coupon in my bag?
A You can use E-Gift Cards and coupons in your packages at offline stores in Florentia Village. For details, please refer to the instructions. For the address of the store, please see "联系方式".
Q How to use E-Gift Cards?
A You can choose payment code on the home page of the WeChat Mini Program or enter the card package to select single card "付款". Follow the prompt to enter the payment password (the user who opens the secret will skip this step) and show the resulting payment code to the cashier to scan the code to collect the money.
Q How to use coupons？
A You can select the coupon on the home page of the WeChat Mini Program and click "立即使用" to generate payment code and show it to the cashier. Only one coupon is available for each offline order.
Q Whether payment can be made by the barcode screenshots?
A Payment codes are refreshed every minute, and new codes will be generated, so the pictures of payment codes collected such as screenshots, photographs and so on cannot be paid.

GIFT CARD

The benefits of a Florentia Village Outlet Mall Gift Card:
Florentia Village Outlet Mall owns more than 200 internationally
famous designer brands. With discounts up to 80% off, now you
can easily select and buy the quality products you want.

Login to check your Gift Card balance

Q&A FOR GIFT CARD

Q How do I purchase a Florentia Village Outlet Mall Gift Card?
A Bring your valid identity paper to the customer service center at the Florentia Village Outlet Mall Region A from 10:00 to 17:00 any day and the kind customer service staff will assist you in making your purchase.
Q How many denominations does a Florentia Village Outlet Mall Gift Card have?
A A Florentia Village Outlet Mall Gift Card is the bearer gift card. According to the Opinion about Standardizing Commercial Prepaid Card Management, the denomination for each bearer’s gift card is limited to 1000 Yuan.
Q Does purchasing a Florentia Village Outlet Mall Gift Card incur any commission charges?
A You will not have to pay any commission charge when purchasing a Florentia Village Outlet Mall Gift Card.
Q Which payment forms are accepted to purchase a Florentia Village Outlet Mall Gift Card?
A We accept payment forms such as cash, debit card and credit card, etc.
Q Are Florentia Village Outlet Mall Gift Card invoices available?
A You can request an invoice when purchasing a gift card. The invoice amount limited to the ‘gross amount for the denomination of the purchased gift card’. A 15 Yuan nominal fee is not available for invoices.
Q Does purchasing a Florentia Village Outlet Mall Gift Card earn membership points?
A We are very sorry that purchasing a gift card cannot count towards membership points.You can earn membership points when you are shopping in the stores with a gift card.
Q Is a Florentia Village Outlet Mall Gift Card available for use immediately after being purchased?
A You can use the card the day you finish purchasing it. The gift card will be activated after 3 hours.
Q When is the expiration date of the Florentia Village Outlet Mall Gift Card?
A The expiration date of the Florentia Village Outlet Mall Gift Card is 36 months from the day of purchase. Please make sure you use the card within its time of validity.
Q Is recharging available for a Florentia Village Outlet Mall Gift Card?
A A Florentia Village Outlet Mall Gift Card is a one-time prepaid card. It cannot be recharged and will be invalid after its balance is spent.
Q How do I use a Florentia Village Outlet Mall Gift Card to shop?
A The gift card works the same as a debit card. When you are ready to purchase, show your gift card and state that you want to pay with the gift card. The sales clerk will operate on the POS directly and deduct the corresponding funds from your gift card. The amount spent and remaining balance will also show on the receipt. If there is still any balance on the gift card, the balance will be kept in the card and cannot be redeemed for cash.
Q What if the balance of a Florentia Village Outlet Mall Gift Card is insufficient when shopping?
A If the balance of the gift card is insufficient, you may pay the remaining payment by cash, debit card or credit card.
Q How can I check the balance of my Florentia Village Outlet Mall Gift Card?
A You can check in the following ways:Make an inquiry at the Mall customer service center.Ask a sales person for assistance when checking out at shop.Check through the Florentia Village Outlet Mall Official Website www.florentiavillage.com.
Q Can I return/exchange goods bought through a Florentia Village Outlet Mall Gift Card if I am dissatisfied with them?
A Yes, however specific returning and exchanging policies may vary depending on the store. When you need to return/exchange, you need to bring the receipt and Florentia Village Outlet Mall Gift Card to the store. After the store has helped you process your return, the money paid through the gift card will be returned to the gift card and cannot be redeemed for cash. We are very sorry that we cannot assist you in the returning/exchanging procedure if your gift card is lost.
Q Does shopping with a Florentia Village Outlet Mall Gift Card earn membership points?
A Yes, it does. As long as you show your Florentia Village Outlet Mall Gift card and membership card at the same time when you are shopping, the store staff will assist you with your membership points earning.
Q Are invoices available for shopping with a Florentia Village Outlet Mall Gift Card?
A Unfortunately, invoices are not available when shopping with the Florentia Village Outlet Mall Gift Card.
Q I’ve lost my Florentia Village Outlet Mall Gift Card, can I get a replacement?
A Our apologies, the gift card cannot be reported or reissued if lost or stolen. Please keep your gift card properly.
Q My Florentia Village Outlet Mall Gift Card is demagnetized or stained, can I get a replacement?
A If your Florentia Village Outlet Mall Gift Card cannot be used due to demagnetization or contamination, please take your original card to the customer service center at the Florentia Village Outlet Mall Region A for a reissue application. The customer service center staff will assist you with the reissue procedure after checking your card balance.Please note that card reissue needs another 15 Yuan nominal fee. Please use your gift card properly.
Q Can I return the Florentia Village Outlet Mall Gift Card after purchasing it?
A The Florentia Village Outlet Mall Gift Card cannot be returned after purchase.